Details

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Have The Right Frequency - Mindset & Attitude Check

Course Duration: 2 Days

Introduction

Performance of individuals are at most times linked to attitude, address the attitude and you will address the issues. This program is designed to explore the change in mindset, attitude and how we choose to align to improve situations in the workplace.

Course Objectives

Upon completion of this program, participants should be able to:

• Understand and manage performance
• Learn a model performance improvement for maximum effectiveness
• Use the tools and techniques for more effciency 
• Plan and prepare for success 
• Develop a plan for successful plan

Key Content

Module 1: Understanding the Mindset & Attitude Needed

• The mindset and attitude of a service professional
• The affirmation of why communication is important

Module 2: The Mindset & Attitude Guru

• The 4 levels of great mindset
• The 10 rules of great attitude
• The guru @ work

Module 3: The Acceptance of Greatness (Emotional Journey)

• Do you want to be a number or the leader of the pack
• Journey of 1000 miles
• The commitment walk

Module 4: The Positive Way (Focus on Attitude Change)

• The right attitude - why we care
• Change from within
• The true way to freedom and acceptance

Module 5: A Reflection of Service (Focus on Evaluation)

• Feedback & review system
• The 3 dynamics of self reflection
• Moving forward and goal setting for success

Module 6: The B.R.A.V.E Values Revisited

• Linking values for positive approach
• Tuning and matching mindset and attitude of a great communicator