Details

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The Art of Supervisory Skills Workshop

Duration: 2 Days

Introduction

What makes a GREAT Supervisor? Trust? Listening Skills? Empathy? The answer is the ability to build a TEAM!".

The answer is COMPLEX, yet it's something that can be learned. The good news is that most supervisors are made, not born and many of the characteristics associated with effective supervisory can be assessed, trained, and develop. This program shows how to take supervisors into the future, inspires everyone around you… and achieve way beyond what is expected!

Course Objectives

Upon completion of this programme, the participants will be able to:

• Improve their knowledge on the skills needed for a supervisor
• The attitude and the behavior patterns needed to be effective
• Work on improving the relations with the staff through EQ elements
• Understand the impact of proper communications
• Understand their important roles they play in their respective organizations
• Improve their problem solving skills

Key Content

Module 1: The supervisor roles & responsibility

• What is a supervisor
• What is a good and bad supervisor
• Know myself and my supervisory skills level
• What do I need and want as a supervisor
• Personal assessment tools

Module 2: Leadership skills

• Communication direction
• Problem solving and decision making
• Building and motivating your team
• Team enhancement tools

Module 3: Communication skills

• Speaking and listening skills
• Communicating upward, downward and sideway
• Building relationship and rapport
• Communicating with different generations
• Communication enhancement tools

Module 4: EQ @ work

• What is EQ?
• How to use EQ at work?
• Managing self and team EQ at work
• Managing difficult employees and customers
• EQ enhancement tools

Module 5: Supervisory moving forward plan

• Self coaching skills
• Team coaching skills
• Personal action plan
• Team action plan

 

Target Audience

This program is suitable for Senior Executives, Executives, Senior Supervisors and Supervisors & Team Leaders.

Methodology

This stimulating program will maximize understanding and learning through

• Content-Based Materials
• Audio & Visual Aids
• Case Studies
• Role Play
• Feedback & Sharing
• Assessment Tools