Winning Business Relationships Where It Matters

Winning Business Relationships Where It Matters


Specifications
Details

Winning Business Relationships Where It Matters

Duration: 1 Day

Introduction

This unique program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the business communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Course Objectives

  • Build winning relationships easily
  • Develop the power of perspective
  • Improve your personal style of communicating
  • Understand and employ the business communication process effectively
  • Use various communication strategies effectively

Key Content

Module 1: Interpersonal Communication

  • Building credibility
  • The 4 Customer Behaviour Styles
  • Identifying your personal style
  • Developing your style towards effective communication
  • Shift into positive action

Module 2: Finding the White Space

  • Context vs content
  • The I-Maze
  • Value of change
  • Risk taking in change management
  • Moving forward with ideas

Module 3: Mapping the Relationship

  • The 3 keys unleashed
  • Expectation vs reality
  • What do we stop doing
  • What do we start doing
  • What do we do differently

Module 4: Bridging the Gap

  • Live demonstration
  • The Hot Seat
  • Objective and subjective review

 


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