Details

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EQ@Workplace

Duration: 2 Days

Introduction

Emotional Intelligence (Emotional Quotient or EQ) is the ability to use emotions effectively and it’s the foundation for high-performing talents in every organization. More than ever, organizations need talents who are able to navigate through different emotions and being aware that emotion is manageable to ensure the optimization of productivity created by positive emotions. Organizations also need leaders who restore trust, hope, ethics, and direction: leaders who know how to engage their people. Gain an introduction to emotional intelligence, the key competencies of EQ, ways of identifying the impact of EQ in your workplace, tools for self-management, and for improving the quality of relationships, accountability and customer retention.

Benefits

At the program's conclusion, participants should be able to:

• Learn EQ principles, ideas and techniques to maximize personal capacities and that of others
• Create self-awareness on how emotions play their roles and significance in everyday life
• Learn how EQ can be applied powerfully in personal effectiveness, communication, change, coaching & mentoring and influence
• Know the importance of aligning purpose, values, belief, thoughts, feelings and actions
• Build the ability to manage feelings, control impulses and handle stress more effectively

Key Content

Module 1: Introduction

• Program context setting (W.H.O)
• Working agreements – ways to create values & avoid
• Icebreakers
• The why factor
• What is EQ?
• History of EQ

Module 2: It’s all about EQ awareness

• Attitude check – responsible vs victims
• KCG model - introduction
• Emotion cycle
• 6 human core needs test

Module 3: EQ for personal effectiveness

• Liberating wall of Q
• EQ vital signs
• Challenges we face (life & work)
• DiSC as EQ tool
• The 12 competencies

Module 4: EQ for team effectiveness

• Trust @workplace
• Trust challenge - colourblind
• Bridging the trust gap
• Motivation @workplace
• VEC process

Module 5: EQ to move forward

• WWWHW goal setting
• Commitment + action = result
• Consideration in life
• Results as feedbacks
• The progression matrix
• Moving forward
• The support forum