Details

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Competency Based Interviewing Skills

Course Duration: 2 Days

Introduction

The competency based intereviewing skills program aims to assist in selecting qualified, successful candidates. Managers will be equipped with current interviewing skills to make their transition from ''doer'' to ''manager'' more successfully and less stressful. This course assist to examine your role in building a successful and productive team through proper recruiting, interviewing and hiring practices. You will learn to practice competency based selection techniques that reinforce the importance of relating the interview to the specific job requirements.

Course Objectives

After completing this training, you should be able to:

• Use competencies to develop and structure effective interview guides
• Support your interview evidence to enhance objectivity of your decisions
• Enhance ability to capture evidence you need to make well informed decisions
• Evaluate information gathered from a competency based interview
• Aware of key challenges and pit falls associated with interviews that block effective decision making
• Know about Malaysian Employment Law and how it impacts on the selection process

Key Content

Module 1: Structuring Competency Based Interviews

• Format and techniques of a competency based interview
  • assess performance in a particular key area or skill that is attributable to the job description according to the organization's competencies
• Reminder of the STAR method of interviewing
  • What is STAR method?
  • What are STAR format questions
  • How should candidates answer a STAR question?
  • How do you master the STAR interview question?
• How to use competency-based interview
  • Step 1 - develop clear selection criteria
  • Step 2 - prepare effective questions
  • Step 3 - conduct a structured interview
• Time and structure needed to explore each competency

Module 2: Competency Based Job Description

• Skills
• Knowledge
• Behavior 
• General/ Organization
• Specific/ Individual

Module 3: Value Based Interview Questions

• Value based interview questions to identify candidates who share the same values as your company and will fit in your workplace
• Participants will practice questions based on company's values and vision

Module 4: Acquiring Evidence - Questioning & Listening Skills

• STAR questioning method
  • Examples of competency based questions
  • Question bank
• Handling candidate responses to questions
  • Body language
  • Fluency
  • Confidence
  • Assertiveness
• Observing candidate behaviors and recording responses
• Summarizing candidate responses
• Empathy interview questions

Module 5: Conducting a Competency Based Interview

• Skills of interviewer, note taker and observer
• Common interviewing mistakes and how to overcome them

Module 6: Question Types During the Interview

• Open ended questions
• Close ended questions
• Probing questions
  • Clarify or search for reasons behind previous answers
  • Search for inconsistencies
  • Help the respondent deal with a topic that has been difficult to speak about
  • Revisit responses from earlier in the interview
• Motivating questions
• Loaded questions
• Biased questions

Module 7: Making the Selection Decision

• Evalating and rating evidence
  • Responses to individual queestions
  • Job related competencies that may or may not be linked to individual questions posed during the interview
  • The overall interview
• Using a rating scale
  • Typical scale used to rate competencies evaluated in an employment interview
• Recommending the next stage in the selection process

Target Audience

This course aimed at managers and interviewing panels in all economic sectors.