Details

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Structured Problem Solving & Decision Making

Course Duration: 2 Days

Introduction

This training program provides participants with the concept of Root Cause Problem Solving (RCPS) & Decision Maaking. Implementing solutions without getting to the true root cause is a waste of money, time & resources. The traditional approach begins with limited information, many actions, and lacking focus. Our approach focuses on finding the true root cause before proceeding with actions. Knowing what is the best action is very important, we will share how to think creatively to make the right business decision by introducing an effective tool to help you make a better judgment.

Objective

Upon completion of this program, participants should be able to:

• Recognize the 7 wastes at the workplace for process improvement
• Understand the 7 Quality Control (QC) tools that can be used for continuous improvement
• Apply the 7 steps of root cause problem solving (RCPS) techniques
• Understand the CUTE principles
• Apply Edward De Bono's 6 Thinking Hats in making effective decisions

Key Content

Module 1: Introduction

• What is RCPS?
• Why do we need RCPS?
• How can we implement and gain benefits from it?
• RCPS relationship with Plan Do Check Act (PDCA)

Module 2: Self Diagnosis

• What is self-diagnosis?
• How to develop self-diagnosis?
  • Using 5 senses
  • Identify waste -seven (7) 'deadly' waste (TIMWOOD)
    • Transportation
    • Inventory
    • Motion
    • Waiting 
    • Over-processing
    • Over-production
    • Defects
  • Visual ideal states
  • Safety, Quality, Delivery., Cost, People - SQDC (P)
• Gemba Walk
  • Gemba skills
  • Tips for successful Gemba

Module 3: 7 QC (Quality Control) Tools

• What is quality
• What are 7 QC tools & the objectives
• The 7QC tools
  • Histogram - viewing the shape of dispersion or comparing with the specification
  • Pareto Diagram - selecting a major problem out of many
  • Check Sheet - quick data collection and prevention of mistakes
  • Fish Bone - possible cause and logical arrangement of causes
  • Scatter Diagram - seeing the relationship of pairs for variables
  • Control Chart - checking the stability of the process
  • Graphs - visual representation of data for quick understanding
• Brainstorming & 9 Box Grid
• Why why analysis

Module 4: Root Cause Problem Solving

• Fundamental
  • Elimination - not reduction
  • Visualization - getting a clearer picture
  • Following the process - without skipping the important steps
  • Knowledge sharing -  standardizations
• 7 Steps of RCPS
  • Problem Definition
    • Brief information
  • Problem Description & Goal Setting
    • Background
    • Quantify the problem - Who, What, When, Where, How, How much
    • Set goals (stretch)
  • Activity Plan
    • Timeline
    • Progress update
  • Root Cause Analysis
    • Identify point(s) of cause
    • Identify root cause
  • Corrective & Preventive Actions
    • Difference between corrective and preventive actions
  • Validate Effectiveness (Verifications)
    • Confirmed if goal(s) achieved
  • Standardizations (Fan Out)
    • Share learnings

Module 5: Decision Making

• The CUTE Principles
  • C - control your emotion
  • U - understand the problem from the right perspectives
  • T - think of the best possible solutions
  • E - evaluate your decisions
• Edward De Bono's 6 Thinking Hats
  • Blue - focus on the issues
  • White -  getting the right information 
  • Green - ideas for solutions
  • Gold - what are the advantages
  • Black - what are the disadvantages
  • Red - Feeling based on SCORE (if OBJECTIVE does not meet, what are the CAUSES? What are the SYMPTOMS? Assign RESOURCES and check if EFFECTIVE)