Details

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Key Performance Indicators (KPIS) Within A Strategic Performance Management Systems

Course Duration: 1 Day

Introduction

The idea of KPIs is not new, but over and over again we heard companies using them (or not using them) in ways that lead to poor decision-making, a false sense of control, wasted resources and unexpected, poor results. Using the right KPIs in the right way will help keep your team focused, aligned and accountable.

Share and learn a continuous methodology in evaluating and monitoring the achievement of the goals as set in the KPIs of the individual and department.

Support business effectiveness by implementing a best practice performance management system and performance appraisal process, and use best-practice to conduct appraisals and understand the advantages and disadvantages of appraising both objectives and competencies.

Understand the critical components of an effective performance management system which include setting objectives, measuring competencies and planning development, and drive performance by developing SMART objectives as part of performance management.

Objectives

Upon completion of this program, participants should be able to:

• How to set an individual goal-based on the KPIs framework
• How to get an individual performance management system working successfully
• Increase their effectiveness towards the achievement of the KPIs as set
• Critically analyse and monitor the progress of your own achievement and to take the appropriate remedial actions towards the goals one has set
• Develop an appreaciation of the commonly used best-practice approaches and formats for employee performance appraisals and performance rating scales

Key Content

Module 1: What is Performance Management?

• The purpose and importance of performance management
• The typical annual performance management cycle (both traditional and next-generation)
• Guiding principles for the performance management process

Module 2: Creating A Performance Culture

• Integrating performance management across the entire business
• Performance management as part of HR strategy and embedding a performance culture
• Setting standards and creating a feedback culture

Module 3: Introduction to Key Performance Indicators (KPIs)

• What are KPIs - different things to different organizations?
• The KRA and the KPI - what's the difference?
• What are the KPIs for your organiztaion
• Establishing or Drating KPI - Exercise

Module 4: Setting KPIs-based Goals

• Stimulation and Practical Session

Module 5: Effective Performance Review

• Guidelines on employee performance evaluation, writing employee reviews