Details

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BRIDGING GENERATIONAL COMMUNICATION GAP
DURATION: 1 DAY
TIME SCHEDULE
Time: 9:00am to 5:00pm

INTRODUCTION
Businesses are facing multiple challenge and the world of work is undergoing rapid change.  One of the rising key challenges faced by institutions, businesses and human capital industry is due to generational gap and the inability to identify key issues and the lack of framework to bridge the gap. Talents lost, performances missed, low retention and ineffective succession, all these caused by generational differences which are innate and inevitable.  Businesses and industry players are springing to find solutions to learn, to communicate, to adapt with these new breed of young executives and future leaders, to maintain business market share and ensure business succession. 

Are you experiencing challenges with the new generation, the GEN-Z where retaining them at your workplace becomes a problem and engaging them is also difficult and tedious? And, have you experienced the increases in generational communication gap between your teams and organisational productivity is in jeopardy?

It may sound difficult but never impossible if you know how. The skills required to bridge the communication challenges due to generational gap can be easily attained in this program where we will share proven frameworks and methodologies which are used by very successful organizations who have large pool of new millennials. After all, the new generation will dominate a major percentage of the workforce and avoiding them will not be an option.

At the end of this session, participants are able to understand the multiple aspects which lays the key differences of each generation and sub-aspects such as characteristics, upbringing, education, social factor which shapes their mentality, attitude and behaviour. With a better understanding of each generation, it gives clear picture on each of their strengths and weaknesses, participants then to be introduced a simple communication model to bridge the communication gap and create a common ground to be on the same page with the younger generation. Then, participants will learn about the power of influences to unite and retain younger workforce to attain organisational goal. 


LEARNING OUTCOMES / BENEFITS
Upon completion of this programme, the participants will be able to:

• Identify the Behaviors and Characteristics of a new generation
• Identify the FOUR (4) different communication styles using VNCA method
• Develop a mentoring approach by using the 6 Laws of Influencing

 
KEY CONTENT

Module 1 – Why the New Generation behave the Way they Do?

• Different Generations & Terminologies
• Why the Urgent Need to Master the skills to manage the new Millennials?
• Behaviors of the New Generation and the Generations before them
• Characteristics of the New Millennials

Module 2 – Bridging the Communication Gap with Different Generations

• Problem Solving and Decision Making Personality Test
• The Visionary Style of Communicator
• The Nurturer Style of Communicator
• The Commander Style of a Communicator
• The Analyzer Style of a Communicator

Module 3 – Communicate Effectively and be their KOL

• Difference between a Mentor and a Boss or Instructor
• The 6 Laws of Influencing:
  • Law of Liking
  • Law of Authority
  • Law of Consistency
  • Law of Reciprocal
  • Law of Scarcity
  • Law of Social Proof

TARGET AUDIENCE
This program is suitable for Supervisors, Line Leaders, Team Leaders, Officers, Executive and Managers, Project Managers, strategy implementers and the top management of an organization


METHODOLOGY
This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.