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MASTERING PERSONAL DATA PROTECTION ACT 2010
DURATION: 1 DAY
TIME SCHEDULE
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm

INTRODUCTION
Understanding the Personal Data Protection Act 2010 (PDPA) is essential for businesses operating in Malaysia. The PDPA regulates the collection, use, disclosure, and protection of personal data, ensuring that individuals' privacy rights are safeguarded. Non-compliance with the PDPA can result in significant penalties and reputational damage.

This training program is designed to provide participants with a comprehensive understanding of the PDPA framework, including the latest amendments introduced in 2010. We will delve into the key principles, standards, and practical guidance needed to achieve and maintain compliance.

By participating in this training, you will be equipped with the knowledge and tools to ensure your organization is compliant with the PDPA, protecting both your business and customers' privacy.

LEARNING OUTCOMES
After completing the training, you should be able to:

• Create a new relationship with time and results
• Deliver a service experience that leaves a positive, lasting impression on the customer’s mind
• Develop strategies for dealing with difficult customers
• Have an in-depth understanding of your customers
• Use various customer service strategies to develop winning solutions for your customers

KEY CONTENT
Module 1: Mastering The Fundamentals of PDPA 2010

• Comprehensive Overview of PDPA 2010
• Purpose and Scope of the Act
• Critical Terminology Unveiled
• Applicability and Exemptions
• The 2024 Amendments

Module 2: Achieving Compliance with PDPA 2010 and Data Standards 2015

• The Data Protection Principles
• Proactive Management of Data Breaches
• Risk Assessment and Mitigation
• Empowering Data Subjects

Module 3: Implementation Strategies & Data Protection Best Practices

• Crafting a Data Protection Policy
• Key Elements of a Robust Policy
• Conducting Regular Compliance Audits
• Sustaining Continuous Improvement

TARGET AUDIENCE
Managers, Compliance Officers, HR Professionals, IT Personnel, and any staff involved in handling personal data.

METHODOLOGY
Lecture, Videos, Group Discussion, Games, Case Studies