Details

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Business Communication – Spoken & Written Skills

Introduction

Say What You Mean and Get Your Message Across

Write to Get the Results You Want

Being able to communicate effectively will enhance cooperation and build collaborative relationships with your colleagues, bosses, and customers. Whilst good writing is the message that gets action from the reader(s).

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. It evokes action, requests, persuades, and informs.

This course helps you to improve your professional communication in English, be it spoken or written in the workplace.

Learning Outcomes / Benefits

After this training workshop, participants will be able to:

• Able to engage and build rapport when communicating with people
• Develop skills to ask questions to get the ‘right’ information
• Learn what your non-verbal messages are telling others
• Send your message across to achieve the desired results
• Write with the 4C’s in mind (Concise, Clear, Complete, Correct)
• Focus on the ABC (Accuracy-Brevity-Clarity) while designing the document
• Aware of the screws, nuts and bolts of effective and persuasive writings
• Fine-tune your style and tone of voice that best conveys your point of view.

Key Content

Assessment: Prior & Post

Module 1: Communication Basics & Barriers

• Identify your communication strengths and weaknesses
• What to say and How to say it
• Exploratory discussion and Sharing

Module 2: Asking Questions Techniques

• Examine your questioning skills at the workplace (including open questions, closed questions, and probing)
• Video: Giving Feedback
• Group Practical Exercise

Module 3: Getting Off On The Right Foot – Speaking Persuasively

• Building rapport
• Matching and Mirroring
• Pacing
• Leading
• Video and Explanatory Discussion

Module 4: Assertive Communication

• Techniques for the Workplace
  • Two key elements of an effective message: Preparation and delivery
  • Ways to improve self-image and thereby deal with difficult situations assertively and positively.

Module 5: Document Design

• How to Organize Information
  • Planning
• Methods of Organization:
  • Pyramid (State general information; Move steadily to details)
  • Chronology (Time Order)
  • Process Sequence (1,2,3, etc.)
  • Format – Structure Approach (Classic Storytelling)
• Practice Exercise

Module 6: Writing To Your Audience

• Adapting written communication
  • Understanding the needs of your audience
  • Planning Tool for audience/reader analysis: Template
• Understanding Your Readers: 4P’s (Personality, Prejudice, Pressures, Position)
• Exercise: On the Job Writing

Target Audience

The course is suitable for every professional who wants to improve their communication and writing skills to persuade, motivate, and evoke people to action.

Methodology

The trainer uses a wide range of practical, enjoyable, tried and tested approaches to bring out the best in you. You'll find your learning highly interactive, supportive, and fun.