Details

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Building Trust Through Empathetic Leadership

Duration: 2 Days

Introduction

Are you facing challenges dealing with the behaviors of different levels in your organization?

This program focuses on connecting with people at the core organically. This two-day program provides you with the opportunity to be aware of your individual style and the intrinsic values of your team members. We will understand why people behave the way they do—the unconscious drive that lies beneath the iceberg. In this program, you will learn the necessary awareness and steps to create a stronger bond and trust among team members by resurfacing the empathy in us, covered by the protection of coping mechanisms.

By having awareness on human Emotional Needs will certainly improve relationships in the workplace, which eventually bring people closer at the core, before effective collaboration could be stimulated.

At the end of the workshop, we will be able to lead our team members dynamically—unified, but not uniformed.

Learning Outcomes

Upon completion of this program, the participants should be able to:

• Understand our own core leadership style and its effect.
• Understand the 4 elements in trust building
• Understand the individual values of the team members for effective management
• Understand the drive and emotions behind behaviours

Key Content

Module 1: Leadership Styles

• [Theory] The different leadership styles and their strengths and trade off
• [Activity] What I think is my leadership styles + what others think is my style
• [Reflection] What were the actions and behaviours I had for the identity of my style

Module 2: Personality As The Foundation

• [Exercise + Debrief] Personality Test – What are my styles and the underlying beliefs
• [Theory] What are the preferred style of each personalities and how to work with each, more effectively

Module 3: Trust Building

• [Theory] The Four Elements of Trust
• [Activity] What is my “Trust Challenge” with the team
• [Reflection] What are my feedback and what can I focus on, to improve trustworthiness within the team

Module 4: How Are Behaviours Formed

• [Discussion] The behaviours of others and their main driver at the psychological level
• [Theory] The behaviour driver at the subconscious level
• [Reflection] What are individual subconscious driver for own behaviour

Module 5: How Empathy And Compassion Are Crucial

• [Theory] How empathy play the critical role in building trust, creating the healthy working environment in the workplace
• [Theory] The things to take note in being empathetic without being drained
• [Reflection] What have been my pattern in my behaviour and what changes could be made to improve us as a leader

Module 6: Emotional Needs Of Human

• [Theory + Discussion] What are the Emotional Needs of human and how do we engage our team members with the awareness
• [Discussion + Self Reflection] What are my triggers and how do they link to my behaviours?
• [Theory] How our own triggers will affect our own self development and the trust from the team
• [Theory + Discussion] Ways to build psychological safe environment in the workplace

Module 7: What Is My Deep Driving Motivation

• [Activity] What value am I not giving away – To discover the hidden motivation factor of individual
• [Discussion] How do we motivate our team members according to the values of individual

Module 8: Emotional Management & Conflict Management

• [Theory] How to manage own emotion when it is triggered
• [Discussion + Theory] Ways to handle emotion of others
• [Theory] Brief concept of the critical component of conflict

Methodology

The course content will be delivered through experiential learning – activities and game debrief, reflections, short lectures, group discussions, group presentation and scenario discussion.

Target Audience

• Frontliners
• Customer Service Personnel
• Executives
• Supervisors
• Team Leaders
• Administrative Staff
• Operational Staff
• Support Staff
• Managers
• Assistant Managers
• Employees from all levels