Details

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The Leadership Toolbox

Duration: 2 Days

Introduction

The Leadership Toolbox is designed to equip People Managers, Senior Managers and Department Heads with practical tools to effectively manage functions and performance. Over two days, participants will immerse themselves in interactive, application-based learning modules that focus on critical leadership areas such as workplace coaching, giving effective feedback, conducting performance conversations, and running productive, facilitative meetings. Beyond theoretical concepts, this program emphasizes real-world applications through activities like role plays, case scenarios, and facilitative techniques designed to simulate workplace challenges. Participants will actively apply these tools in group settings, enhancing their ability to lead high-performing teams, foster open communication, and drive results within their departments. This hands-on, customizable approach ensures that each leader walks away with practical, immediately applicable strategies tailored to the specific demands of their roles in their Functional Units.

Learning Outcomes

After attending this program, learners will be able to do the following:

• Identify the different leadership roles based on situations.
• Deliver clear, actionable feedback that drives individual and team improvement.
• Master the art of workplace coaching to enhance team performance.
• Conduct effective performance conversations to manage and motivate employees.
• Facilitate productive meetings that promote collaboration and decision-making.

Key Content

Module 1: Giving Effective Feedback

• Understanding when feedback is required
• Common mistakes when giving feedback
• Creating psychological safety during difficult conversations
• Applying the SEED Feedback Model
• Behaviour-Impact-Consequence (BIC) approach
• Driving accountability through action-focused feedback
• Practical feedback demonstrations and application

Module 2: Workplace Coaching Skills

• Understanding the purpose of workplace coaching
• Feedback versus coaching – knowing when to use each approach
• Competency-based employee development
• Identifying performance and competency gaps
• Applying the GROW Coaching Framework
• Powerful questioning and active listening techniques
• Coaching practice and role-play exercises

Module 3: Performance Conversations

• Best practices for performance conversations
• Preparing for effective performance reviews
• Potential versus Performance assessment
• Using the 9-Box Performance Grid
• Applying the Traffic Light Conversation Method
• Recognising achievements and strengths
• Identifying development priorities and support mechanisms
• Creating actionable performance improvement plans

Module 4: Facilitative Interventions for Effective Meetings

• The role of facilitation in performance management
• Appreciative Inquiry for strengths-based discussions
• Conducting effective team reflection and problem-solving sessions
• Co-Creation Wall methodology
• Open Space Technology principles
• Building team ownership and accountability
• Converting discussions into actionable commitments
• Facilitating high-engagement performance meetings

Target Audience

The target audience is current and emerging leaders, managers, team leaders, and supervisors responsible for managing people, functions, and performance. It is also relevant to HR and Learning & Development professionals focused on building adaptable, high-performing leaders.

Methodology

The methodology uses a practical, interactive, and scenario-based approach, combining leadership frameworks, real-world case studies, group discussions, and hands-on activities. Participants will learn to select and apply the right leadership tools to manage challenges, develop teams, improve performance, and achieve strategic outcomes.