Details

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Strategic Stakeholder Management For GBS

Duration: 1 Days

Introduction

Strong stakeholder relationships are essential for GBS teams to deliver business value, influence outcomes and build long-term credibility. This practical one-day workshop equips participants with a structured approach to identify, prioritise and strategically engage their most important stakeholders.

Working in process-based teams, participants progressively develop stakeholder engagement plans that address both process-level priorities and broader GBS objectives. By the end of the workshop, these plans are consolidated into a coordinated GBS Leadership Stakeholder Engagement Plan that provides clear priorities and actions for the year ahead.

Learning Outcomes

After attending this program, learners will be able to do the following:

• Identify and prioritise the stakeholders that have the greatest impact on outcomes.
• Strengthen understanding of stakeholder priorities, expectations, influence and relationships
• Develop targeted engagement strategies and 30, 60 and 90-day actions.
• Align process teams and GBS leadership on shared stakeholder priorities, ownership and engagement requirements.

Key Content

Module 1 – Map and Prioritise the Stakeholder Landscape

• Identify and align on strategic business outcomes and how GBS drives, delivers, supports or enables those outcomes.
• Identify stakeholders that influence process performance, business outcomes and GBS success
• Assess stakeholders based on influence, interest, impact, relationship quality and urgency.
• Select three to five priority stakeholders for each process area and identify shared stakeholders and dependencies across GBS processes.

Module 2 - Define the Stakeholder Strategy

• Understand stakeholder priorities, pressures, expectations and measures of success.
• Assess current trust, credibility and relationship gaps.
• Define the desired relationship and business outcomes for each priority stakeholder.
• Identify process-level value opportunities and assumptions requiring validation.

Module 3 – Develop the Stakeholder Engagement Plan

• Define the key conversations, messages and questions required for each stakeholder.
• Select appropriate engagement approaches, channels, cadence and relationship owners.
• Develop focused 30, 60 and 90-day (or as appropriate) stakeholder engagement actions.
• Identify actions requiring cross-process coordination, GBS leadership support or executive leadership sponsorship.

Module 4 – Challenge, Prioritise and Consolidate

• Peer-review process plans to challenge assumptions, priorities and proposed actions.
• Refine each process plan based on feedback, business impact and practical feasibility.
• Prioritise the key stakeholders and engagement requirements for the overall GBS leadership team.
• Finalise the two-tier stakeholder management plan with clear ownership, determining how progress will be monitored and reviewed, and identify triggers or cadences for agile adjustments to be made to the plan.

Target Audience

• GBS professionals responsible for stakeholder engagement, service delivery, transformation or business partnering.
• Cross-functional representatives who regularly engage shared business stakeholders.
• GBS leadership team members responsible for setting stakeholder priorities and coordinating enterprise-level engagement.

Methodology

This program uses a highly interactive and application-based learning approach to ensure participants can immediately apply what they learn at work.